What should I pay attention to when ordering?
First of all, you need to make sure that the member form you will fill out while becoming a member contains complete and up-to-date information. In case of any problems arising after your order, our customer representatives will contact you using the contact information in your membership information. Your order will be sent to the delivery address you have entered. In order to avoid any problems during cargo delivery, you must write your address in full detail.
How can I order?
In order to place an order on our site, you must first become a member of our site. After creating your membership, you can add the product to your cart by going to the page of the product you want to buy and pressing the “Add to Cart” button. Afterwards, you can place your order by clicking on “My Cart” at the top right of our page, typing your payment information after the shipping and delivery information that the system will ask you.
Which shipping company will ship my order?
The cargo companies to which your orders will be sent through our site will appear in the order stages and you need to make a selection.
How much is the shipping cost?
The shipping fee to be calculated by the system based on the shopping you will make on our site will be specified during the cargo selection during the order stages.
I placed my order, what happens next?
After your order reaches our system without any problems, an e-mail will be sent to the e-mail address you used when creating a membership to our site, stating the details of your order. Our customer representatives will prepare and ship your products as soon as possible to deliver your order to you without any problems. Your order will be shipped within 4 business days at the latest after we receive it. When your product is delivered to the cargo company, an e-mail will be sent to you again and you will be informed about the cargo. You can make your payments with Visa, Visa Electron and Mastercard credit cards, Bank Transfer options.
How can I track the status of my order?
You can track all the orders you have placed on our site from the My Orders section on your My Account page after logging in.
My order has been shipped. How can I check its status?
After logging in as a member to follow up your order you have placed on our site, your orders are listed on your My Account page. You can track the status of your order in the cargo by clicking on the cargo link next to your shipped order.
What should I pay attention to when receiving the product?
Open and check the packages that you think have been damaged during shipment in front of the cargo officer you have received. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that after the product is received, you have accepted that the cargo company has fully fulfilled its duty.
Click on the “Forgot password” link on the login page and enter the e-mail address you used to register on the site, and you will receive an e-mail shortly containing the password you provided to us when you logged in.
Every product you buy is under the guarantee of the manufacturer.
You can return the product you have received without unpacking / destroying / destroying the packaging, without using the product, within a period of five days (5) days from the date of delivery. Return the product with the product invoice, a petition or a return form including your order number.
Open and check the packages that you think have been damaged during shipment in front of the company official you have received. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that after the product is received, you have accepted that the cargo company has fully fulfilled its duty.
Returns of unpackaged, used, destroyed or otherwise damaged products are not accepted.
The customer is obliged to return the product in the condition in which it was delivered to him
If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches Us. The product refund to the credit card is made by your bank between 2-6 weeks. Our company has no savings during this period.
In cases where any opening, deterioration, breakage, destruction, destruction, tearing, use and other situations are detected in the product and its packaging and if the product cannot be returned in the state in which it was delivered to the customer, it will not return the product and will not refund the price.
For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.
Money Order refunds will be made within 2 business days and Credit Card refunds will be made within 3 business days. Your bank may not reflect credit card refunds to your account on the same day. In this case, you should call your bank’s credit card service. After the “Canceled” warning about your order appears, the entire amount is refunded to your credit card or your bank to which you made a transfer.